Betting Rules

These Betting Rules explain the general principles that apply when you use Allstars Casino to place bets or participate in games. They should be read together with the applicable Terms and Conditions, Privacy Policy and Responsible Gaming information. By opening an account, depositing funds or placing a bet, you confirm that you have read and understood the rules that apply to your activity. Product features, game instructions and availability may differ, so always check the information shown on the relevant page before you play.

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1. General betting rules

Allstars Casino provides online gambling products for eligible customers. You must be legally permitted to use online gambling services in the place where you are located. You are responsible for understanding and complying with the laws that apply to you. If online gambling is not lawful or available to you, you must not access the service or place a bet.

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You must be at least the minimum legal age required in your jurisdiction. We may ask you to confirm your age and identity before allowing you to use some or all account features. Information supplied during registration must be accurate, current and complete. You must not create an account using another person’s details, allow another person to use your account or attempt to avoid an account restriction.

Only one personal account should be used unless the applicable Terms and Conditions expressly allow otherwise. An account is intended for the individual whose name and details are registered on it. You are responsible for keeping your login information secure and for notifying us through the available account support process if you believe that your account has been accessed without permission.

Bets must be placed through the approved betting or game interface.
A bet is generally treated as accepted only when the platform confirms it and records it in your account history.
You should review the stake, selection, odds or game information and any other details before confirming a bet.
You must not use the service for unlawful activity, fraud, money laundering, market manipulation or any other improper purpose.
We may apply checks, restrictions or account action where required by law, security procedures or the applicable terms.

2. Placing and confirming bets

Before placing a bet, you should check that you have selected the intended game, market, outcome, stake and any available options. The information displayed on screen is provided to help you make an informed decision, but it is your responsibility to confirm that the bet is correct before submitting it. If the platform shows a confirmation stage, you should use that stage to review the details carefully.

A bet may be declined, rejected, cancelled or unavailable for a number of reasons. These can include insufficient available funds, a technical issue, a suspended market or game, an account restriction, incomplete verification, a breach of the applicable rules or an error in the information displayed. A bet is not valid merely because you attempted to submit it or because a payment was initiated.

The account history or other official account record is the primary way to check whether a bet has been accepted. If a bet does not appear as accepted, you should not assume that it is active. You should also avoid placing a duplicate bet until you have checked the status of the original transaction. If a display, connection or processing issue causes uncertainty, retain any relevant information and use the available support process.

Displayed odds, prices and game information

Where odds, prices, multipliers, rules or other betting information are displayed, they may change before a bet is accepted. The terms shown at the time of acceptance generally determine how the bet is recorded, subject to correction of an obvious error and the applicable Terms and Conditions. Casino games may use a game-specific paytable, rules page or information panel instead of traditional odds. You should read those details before playing.

If information is obviously incorrect because of a typographical, technical or system error, the affected bet may be reviewed and corrected or voided in accordance with the applicable rules. We may also take reasonable steps to protect customers and the integrity of the service where an error or unusual activity is identified.

3. Game results and bet settlement

Results are determined using the official result, game outcome or settlement process that applies to the relevant product. For casino games, the outcome is determined by the game’s rules and the system used to operate that game. For other betting products, the result may depend on an official event result, market rule or other stated settlement source. Always review the individual game or market information because settlement methods can differ.

A bet is settled after the relevant result is available and the necessary checks have been completed. The result shown in your account history is the record you should use when checking a settled bet. In some circumstances, a result can be amended after an initial settlement if an official result is corrected, a material error is identified or the applicable rules require a different outcome.

If a game or market is interrupted, abandoned, suspended or affected by a technical problem, the outcome will be handled under the rules displayed for that product and the applicable Terms and Conditions. Depending on the circumstances, a bet may remain open, be settled using an available official result or be cancelled. No particular outcome should be assumed solely because a game or event has started.

Balances, winnings and adjustments

Accepted stakes and settled returns are normally recorded in the relevant account balance. Account balances can be adjusted where a transaction is reversed, a bet is cancelled, a result is corrected, an obvious error is identified or an activity does not comply with the applicable rules. We may request information or complete verification before processing certain account transactions.

You should check your balance and transaction history regularly and report any apparent discrepancy through the available support process as soon as reasonably possible. Please keep records of relevant bet references, dates and amounts when raising a query. A query does not change the original result or guarantee a particular resolution, but it allows the matter to be reviewed against the available account and system records.

4. Cancellations, technical issues and prohibited conduct

Once a bet has been accepted, it may not always be possible to cancel or change it. Any cancellation, cash-out, edit or similar feature is only available where the platform specifically offers it and the requested action is confirmed. Closing a browser, losing an internet connection or leaving a game does not automatically cancel an accepted bet.

You must not interfere with the platform, use automated tools without permission, exploit a software fault, manipulate a game or attempt to gain an unfair advantage. You must not provide false information, use stolen payment details, operate an account for someone else or coordinate activity intended to defeat security, promotional or betting controls. Suspected unlawful or irregular activity may result in a review and appropriate action under the applicable terms.

Online services can be affected by maintenance, internet failures, device problems, browser settings, software faults or other events outside reasonable control. We cannot treat an uncompleted request as an accepted bet. If a technical issue occurs, stop submitting repeated requests and check your account history when the service becomes available. Where necessary, an affected bet or transaction will be reviewed using the records available to the platform.

Do not place a bet if you are unsure whether a previous request was accepted.
Do not attempt to access or use another customer’s account.
Do not use a virtual private network, location masking tool or similar method to evade geographic or account controls where this is prohibited.
Do not submit payment or identity information that belongs to another person.
Do not rely on unofficial comments, screenshots or third-party posts instead of the information recorded in your account.

5. Responsible betting and questions

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money that you can afford to lose. Keep track of your time and spending, take regular breaks and avoid betting when you are upset, tired or affected by alcohol or other substances. Never chase losses by increasing your stakes or continuing to play for longer than planned.

Account tools may be available to help you manage your play, such as deposit controls, session reminders, activity information, time-outs or self-exclusion. The features available, how they operate and when they take effect may vary. Read the Responsible Gaming information and use the controls that suit your circumstances. If gambling is causing stress, financial difficulty or conflict, stop playing and seek independent help from an appropriate support service.

If you have a question about a bet, result, account record or rule, review the relevant game information, these Betting Rules and the Terms and Conditions first. You can then use the available customer support channel to provide the details needed for a review. We may need information such as your account identifier, bet reference, date, game or market and a description of the issue. Do not send passwords or unnecessary sensitive information.

These Betting Rules are intended as general information and do not replace the full Terms and Conditions or any product-specific rules. If there is an inconsistency, the applicable legal terms and the specific rules for the relevant product will determine how the matter is handled. The rules may be updated from time to time, so you should review the current version before placing bets.