Responsible Gaming

Gambling should be an enjoyable leisure activity, not a way to make money or manage financial difficulties. Allstars Casino supports informed choices and encourages every player to set clear boundaries before playing. Take time to understand the risks, use the controls available to you and seek support early if gambling starts to feel difficult to manage.

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Our approach to responsible gambling

Responsible gambling means making decisions that keep gambling within your budget, time and personal comfort level. It includes understanding that casino games are based on chance, accepting that losses can happen and avoiding attempts to recover money by continuing to play. No gambling strategy can guarantee a win, and past results do not determine future outcomes.

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Allstars Casino encourages players to treat gambling as paid entertainment. Before opening a game, decide how much time and money you are comfortable spending. Only use money that is available for entertainment after essential costs, financial commitments and everyday needs have been covered. Never use borrowed money, credit intended for other purposes or funds needed for household expenses to gamble.

You must only use gambling services where they are lawful and where you meet the applicable minimum age and eligibility requirements. Do not allow another person to use your account, and do not gamble on behalf of someone else. Keeping your account secure helps protect you and supports the proper use of responsible gambling controls.

Helpful principles before you play

Set a spending limit before you begin and stop when that limit is reached.
Set a time limit and take regular breaks away from the screen.
Do not gamble when you are upset, tired, under the influence of alcohol or other substances, or trying to escape personal problems.
Do not chase losses or increase your spending to recover money.
Keep gambling separate from rent, bills, savings, debt repayments and other essential expenses.
Remember that entertainment can end with either a win or a loss, and neither outcome is guaranteed.

Tools to help you stay in control

Depending on the services and controls available through your account, you may be able to use features designed to support safer play. These can include spending, deposit or loss limits, session reminders, activity statements, temporary breaks and account closure or self-exclusion options. Read the information shown with each control carefully, because settings may operate differently and some changes may not apply immediately.

A limit works best when it is set before you start gambling. Choose an amount and period that reflect your real budget rather than an amount based on a recent win or loss. If a limit makes it difficult to continue playing comfortably, that is useful information and may be a reason to take a longer break or ask for support.

Consider using these controls

A deposit or spending limit to restrict the amount added or used during a selected period.
A loss limit to help define the maximum amount you are prepared to lose.
A session reminder to prompt you to review how long you have been playing.
A temporary account break when you want time away without making a permanent decision.
Self-exclusion when you want gambling access to be stopped for a chosen period or until further notice.
Account history or activity information so you can review deposits, wagers, withdrawals, wins and losses where those records are provided.

If you choose self-exclusion, do not try to work around it by opening another account, using another person’s account or accessing gambling services through a different channel. Ask people close to you to support your decision and remove easy access to gambling where possible. Self-exclusion is an important step, but it should be combined with practical financial and personal support.

If you cannot find a particular control or are unsure how it operates, review the relevant account information and help material available through the website. You can also raise the question through the available support channel. Do not continue gambling while waiting for help if you believe you have lost control; use a break or account restriction where available.

Recognising when gambling may be harmful

Problem gambling can develop gradually. A person may begin by spending a little more time or money and later find it difficult to stop. Warning signs can affect finances, relationships, work, study, sleep and emotional wellbeing. You do not need to wait for a serious financial loss before asking for help.

Possible warning signs include

Spending more time or money gambling than you intended.
Trying to win back losses by placing larger or more frequent bets.
Feeling restless, irritable or anxious when you cannot gamble.
Hiding gambling activity, deposits, losses or account statements from family or friends.
Borrowing money, selling belongings or missing bills to continue gambling.
Using gambling to cope with stress, loneliness, sadness, anger or other difficult feelings.
Thinking about gambling throughout the day or finding it hard to concentrate on other responsibilities.
Missing work, study, appointments or social activities because of gambling.
Arguing with people close to you about gambling or losing trust in important relationships.
Feeling regret, shame or distress after playing but continuing despite those feelings.

If any of these signs are familiar, pause your gambling and speak with someone you trust. Be honest about how often you play, how much you spend and whether you have tried to stop. A trusted person can help you make practical changes, such as reviewing finances, blocking access, managing payment methods or supporting a self-exclusion request.

Gambling-related harm is not a personal failure. It can affect people from all backgrounds, including those who have previously managed money well. Asking for help early can make it easier to regain control and protect your health, relationships and financial position.

Taking a break or excluding yourself

A short break can be useful if you are playing more often than planned, feeling distracted or noticing that gambling is affecting your mood. During a break, remove gambling applications or shortcuts, avoid gambling-related advertising where possible and fill the time with activities that support your wellbeing. Consider asking a trusted person to help you stay accountable.

Self-exclusion is a stronger restriction for anyone who wants to stop gambling for a defined period or longer. If you request self-exclusion, follow all instructions carefully and make sure you understand when the restriction begins, how long it applies and what happens to any account balance or pending activity under the applicable terms. Do not assume that a self-exclusion request automatically applies to every gambling provider or service.

Practical steps during a break

Stop playing and avoid making further deposits or wagers.
Use the available account break, limit or self-exclusion feature.
Remove saved payment details and reduce easy access to gambling funds where appropriate.
Tell a trusted family member, friend or support professional what you are doing.
Review bills, debts and regular spending, and make a plan for essential payments.
Seek professional support if gambling has affected your mental health, finances or relationships.

Account closure can be requested when you no longer wish to use the service. If you want closure because gambling is becoming difficult to control, say so clearly and consider self-exclusion or specialist support rather than relying on account closure alone. Restricting one account may not prevent access to other gambling services, so a broader support plan can be important.

Getting support in Australia

Support is available for anyone affected by gambling, including players, partners, family members and friends. You can speak with a qualified gambling counsellor, a medical professional, a mental health professional or an appropriate gambling support organisation in your state or territory. These services can help with urges to gamble, financial stress, relationship problems, emotional distress and planning a safe break.

If you are concerned about debt or unpaid bills, consider contacting a free financial counselling service or another suitably qualified financial support organisation. Avoid taking further loans or using gambling as a solution to financial pressure. A financial counsellor can help you understand your options and create a realistic plan.

Friends and family can also seek advice, even if the person gambling is not ready to do so. Supporters should protect their own finances, avoid covering repeated gambling losses and set clear boundaries around lending money. They can encourage professional help without taking responsibility for controlling another adult’s decisions.

If you need immediate help

If gambling has left you feeling overwhelmed, unsafe or at risk of harming yourself or someone else, stop gambling and seek urgent help through local emergency services or a qualified crisis support service. If money, identity or account security is involved, take steps to protect your accounts and contact the relevant financial institution or professional adviser. Your safety comes first.

Allstars Casino provides this information to encourage safer decisions. It is not a substitute for medical, financial or legal advice. If gambling is no longer enjoyable or is affecting your life, take action today: set a restriction, step away, speak with someone you trust and contact an appropriate support service.