Privacy Policy

This Privacy Policy explains how Allstars Casino handles information when you visit the website, create or use an account, contact support, or otherwise use our services. We aim to collect only information that is reasonably needed to operate the casino, protect players, meet legal obligations and improve the online experience. By using the website, you acknowledge that information may be handled as described below.

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Information we may collect

The information handled by an online casino can vary depending on how a player uses the website and which services are available. We may receive information directly from you, automatically from your device, or from third parties where this is permitted and necessary for account administration, security or legal compliance. We do not ask for information simply for its own sake. The types of information that may be handled include the following.

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Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential location, username, password-related information and contact details. We may also keep records of your preferences, account status, support requests and communications with us. This information helps us create and maintain your account, provide customer support, communicate important service information and help keep the account secure.

Identity and verification information

To help confirm that an account is genuine and being used by the appropriate person, we may request identity or other verification documents. These may contain information such as a photograph, date of birth, address or other details needed for a verification check. Verification information may be reviewed for account protection, responsible operation, anti-fraud checks, prevention of misuse and compliance with obligations that apply to online gambling services.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, refunds, account balances and other transactions. Payment information may be processed through payment providers or other service providers involved in completing a transaction. We may retain transaction records so that payments can be reconciled, disputes can be investigated, suspicious activity can be identified, and required financial and account records can be maintained.

Device, usage and cookie data

When you use the website, we may collect technical information such as your internet protocol address, browser type, operating system, device characteristics, language settings, pages viewed, approximate usage times and referring website. We may also receive information about how you interact with website features. This information can help us maintain performance, identify faults, understand general usage and protect the website from unauthorised or harmful activity.

How we use information

Information may be used for clear and legitimate operational purposes. The purpose will depend on the type of information, the service being provided and the circumstances in which it was collected. In general, we may use information to run the website and manage player accounts, process requested transactions, provide support and communicate with players about their accounts or important changes to the service.

Creating, maintaining, securing and administering player accounts.
Confirming identity and carrying out verification, anti-fraud and anti-money-laundering checks in general accordance with applicable requirements.
Processing deposits, withdrawals, wagers, account adjustments, refunds and other requested transactions.
Responding to questions, complaints, technical issues and other support requests.
Monitoring activity to detect fraud, account takeover, collusion, cheating, misuse, security threats or other prohibited conduct.
Meeting legal, regulatory, accounting, record-keeping and law-enforcement obligations that apply to the service.
Operating, testing, maintaining and improving website functionality, security and performance.
Sending service messages, account notices and other communications needed to administer the account.
Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
Understanding general website activity and player preferences so that content, navigation and support can be improved.

We may combine information from different interactions when this is reasonably necessary for one of these purposes. For example, account information, transaction records and security information may be reviewed together when investigating an unusual transaction or protecting an account. We seek to use information in a proportionate way and for purposes connected with operating the service.

Marketing communications

Where marketing communications are sent, they may include information about services, website features or other promotional content. You can withdraw consent to marketing at any time by using an unsubscribe option included in a message, changing available communication preferences, or contacting privacy support. Withdrawing marketing consent does not affect essential service messages, account security notices, transaction updates or other communications that are necessary to administer your account.

Sharing, security and retention

Information may be made available to trusted service providers where they need it to perform a service connected with the website. Examples may include payment processing, identity verification, fraud prevention, technology hosting, website security, customer support, communications and technical maintenance. These providers should receive only information that is relevant to their role and should handle it in accordance with their obligations and the arrangements that apply to the service.

Information may also be disclosed where this is reasonably required to protect players, protect the website, investigate suspected fraud or unlawful activity, enforce applicable terms, respond to a valid legal request, or meet a legal or regulatory obligation. We may share information with professional advisers or other parties where there is a legitimate operational, security or legal reason to do so. We do not sell personal information as a general business practice.

Keeping information secure

We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure connections and restrictions on who can view information. No website, electronic transmission or storage system can be guaranteed to be completely secure. Players should use a strong password, keep account credentials private, sign out on shared devices and contact support promptly if they believe an account or device has been compromised.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, financial reconciliation and service improvement. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. The length of time may vary according to the type of record and the reason it is retained. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable processes.

Closing an account does not necessarily mean that every record will be removed immediately. For example, records connected with transactions, verification, fraud prevention, complaints or legal obligations may need to remain available for the required period. Information that is retained for these reasons will not normally be used for unrelated marketing purposes.

Your choices, rights and cookies

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to information held about you. These rights can include asking for access to your personal information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent where processing is based on consent. You may also ask questions about how information is used or request further details about a particular privacy matter.

How to make a privacy request

To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@allstarscasino.best. Please describe your request clearly and include enough information for us to understand which account or records it concerns. We may need to take reasonable steps to verify your identity before providing information or making changes. This helps prevent another person from accessing or altering your account information.

We will consider each request in light of the information involved, the purpose for which it is held and any legal or security obligations that apply. A request may be limited or declined where the information must be retained, where disclosure could affect another person’s privacy, or where responding would conflict with a legal, fraud-prevention or security requirement. If this occurs, we will aim to explain the position in general terms.

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, support account functions, maintain security, understand website usage and improve performance. Some cookies may be necessary for core features, while others may help with analytics, preferences or communications. Cookies are small data files stored on your device by your browser. They do not by themselves provide access to your account password.

You can manage or remove cookies through your browser settings. You may be able to block all cookies, allow only certain types, or receive a notification before a cookie is stored. If you disable necessary cookies, some website features may not work correctly or may become unavailable. Browser settings vary, so check the help or privacy section of your chosen browser for instructions.

Changes to this policy

This Privacy Policy may be updated when our services, information practices or applicable requirements change. The latest version will be made available on the website and will apply from its stated publication or update date. We encourage players to review this page from time to time. If a change is significant, we may provide an additional notice through the website or by another appropriate communication method.